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Keeping Track Via Web and App

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Keeping Track Via Web and App


MetaPack and Pitney Bowes bring simplicity to parcel track and trace


Harlow, UK, November 1st 2010:  Home delivery management company MetaPack has launched - an intelligent parcel tracking engine that has been developed and used internally by the company as a standard feature in their multi-carrier management software and which has now been made available as a standalone service. 

Available for the first time as a website, also features as one of the time-saving apps on the newly launched flagship product from Pitney Bowesthe Connect + Series mailing system. 

Both businesses and individuals rely on track and trace technology to keep informed  - and to inform others - about important deliveries. In the past, this meant searching for the right carrier website, logging in and accessing the tracking screen. reduces the time and aggravation that currently surrounds the track and trace of posted items. provides a single point of entry to find tracking information for any parcel shipped via a tracked service - regardless of which carrier was used. presents the user with one simple box to enter any tracking number from any carrier and retrieves the status of the delivery within seconds.  Carrier tracking available through the engine includes: FedEx, APC, UK Mail, City-Link, La Poste, DHL, DPD, HDNL, Hermes, Interlink, Parcelforce, Royal Mail Special, Tuffnells, TNT and UPS, etc. The platform is free of charge and requires no registration or log-in.

Pitney Bowes has re-skinned, calling the service ‘Track a parcel' - one of a series of apps featured on the groundbreaking Connect + Series. After two taps on the Connect + Series' full-colour touch-screen, the mailroom operator can retrieve any tracking information and answer internal or customer queries within seconds.

Fabienne Luisetti, Director Mail&Parcel e-solutions, Pitney Bowes, comments: "Our revolutionary Connect + Series technology is web-enabled, allowing us to provide our mailroom customers with value-added services in the form of mobile-web style apps.  Track a parcel is a great productivity tool for those who deal with multiple carriers to send or receive several parcels each day. We are delighted to be able to work with delivery specialists MetaPack to include this time-saving technology on our most sophisticated mailing system to date. Our early adopters have already expressed deep interest."

Patrick Wall, CEO of MetaPack comments: "Pitney Bowes are the leader in franking machines and the provision of postal-service indicia. This is a logical partnership as MetaPack are integrated to over 20 parcel carriers in the UK and we can provide a single tracking location for the movement of all UK parcels. Together, Pitney Bowes and MetaPack put parcels and letters in one place. It provides convenience for the customer and saves them time. That's what we like doing: using technology to make life easier and in particular to help businesses operate more efficiently so they can give their customers a better service."


About Pitney Bowes:

Celebrating its 90th year of innovation, Pitney Bowes provides software, hardware and services that integrate physical and digital communications channels. Long known for making its customers more productive, Pitney Bowes is increasingly helping other companies grow their business. Pitney Bowes is a $5.6 billion company and employs 33,000 worldwide.

Pitney Bowes: Every connection is a new opportunityTM.


About MetaPack:

Established in 1999, MetaPack is the leading provider of delivery management solutions for both traditional and online channels. MetaPack is the only company providing a single point of integration for all UK carriers, making sure that the complexity of using a multi-carrier network is made simple through automatic carrier allocation enabling retailers to offer comprehensive delivery options for online shoppers as well as complete tracking through extensive performance reporting. Serving some of the biggest brands and partnered with all the respected couriers MetaPack ships over 50 million parcels a year both nationally and internationally. MetaPack is also backed by the IMRG, the trade body for e-retail and is used as a benchmark for the IMRG's IDIS certification for best practice in delivery for retailers.

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